Cancellations or changes may be possible before the order is prepared for shipment. Please contact us as soon as possible using the contact details below.
What is your return policy?
Returns are accepted only if you contact us within 7 days of the delivery date, for unopened and unused items. See our Returns & Refunds section below for full details.
Returns & Refunds
How long do I have to return an item?
Returns are accepted only if you contact us within 7 days of the delivery date.
Do I need to contact you before returning an item?
Yes. Please contact us by email in advance if you wish to make a return.
What condition must the item be in to be eligible for return?
Only unopened and unused items are eligible for return. Items that have been opened or used cannot be returned.
Who pays for return shipping?
If the return is due to the customer's own reasons, the customer is responsible for return shipping costs. If the item is defective or was shipped in error, we will cover the return shipping costs.
What happens if I receive a defective or incorrect item?
After confirming stock availability, we will offer a replacement with a new or equivalent item, or a full refund.
What is the return address?
7F EHH Otemae Building, 2-3-1 Uchiawaji-machi, Chuo-ku, Osaka 540-0038, Japan
Shipping
Who is responsible for customs duties and import taxes?
Customers are responsible for any customs duties and import taxes.
Will I receive a tracking number?
Yes, a tracking number is provided for every order.
What should I do if my package hasn't arrived or is delayed?
Please contact us using the details below, along with your order number.
Which countries do you ship to, how long does shipping take, and how much does it cost?
For shipping destinations, estimated delivery times, and shipping rates, please see our [Shipping Price] page.
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